Last Updated: 6 November 2024
At Pocket Maids, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, book services, or interact with us. By using our website or services, you consent to the collection and use of your data in accordance with this policy.
1. Who We Are
Pocket Maids (“we,” “us,” or “our”) provides professional cleaning services across the South East and South West of the UK. For data protection purposes, Pocket Maids is the Data Controller of any personal data provided to us.
If you have questions about this policy or how we handle your data, please contact us at:
Pocket Maids
📞 01225 375 076
📧 data@pocketmaids.co.uk
🌐 www.pocketmaids.co.uk
2. Data We Collect
We collect the following types of personal data:
- Personal Information: When you book a service, we may collect your name, address, email address, phone number, and payment details.
- Usage Information: We collect information about your use of our website, such as IP addresses, browser type, and pages visited, through cookies and similar tracking technologies.
- Communication Data: Any emails, messages, or feedback submitted through our contact forms or surveys.
- Service-Related Information: Information on service details, preferences, and specific instructions to deliver our services effectively.
3. How We Use Your Data
We use your personal data for the following purposes:
- Service Provision: To manage bookings, communicate with you, and deliver the requested services.
- Customer Support: To respond to your inquiries and provide aftercare for our services.
- Improving Our Services: To understand user preferences and improve our services and website functionality.
- Marketing: To send you relevant marketing information (only with your explicit consent).
- Legal Obligations: To comply with applicable laws and regulations, including record-keeping and tax obligations.
4. Legal Basis for Processing Data
Our processing of your personal data relies on one or more of the following legal bases:
- Contractual Necessity: Processing data is necessary for us to fulfil our contractual obligations when you book a service.
- Legitimate Interests: We process data for our legitimate interests in providing and improving our services, unless overridden by your rights and freedoms.
- Consent: We will seek your consent for any marketing communications or where otherwise required by law.
- Legal Compliance: We may process data to comply with legal obligations.
5. Data Sharing and Disclosure
We respect your privacy and do not sell, lease, or trade your personal data to third parties. We may share your data with:
- Service Providers: Third-party providers that assist us with payment processing, IT support, marketing, and other essential functions.
- Compliance with Laws: We may disclose your data if required by law, regulation, or court order.
- Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred as part of the business transaction, subject to the same confidentiality obligations.
6. International Transfers
We primarily process and store data within the UK. If we transfer data outside of the UK or European Economic Area (EEA), we ensure adequate protections are in place, such as EU-approved standard contractual clauses or reliance on a lawful basis for the transfer.
7. Data Retention
We retain your personal data only for as long as necessary for the purposes outlined in this policy, including fulfilling our contractual and legal obligations. In general, we keep records for up to 7 years, as required by UK tax law. After this period, data is securely deleted or anonymised.
8. Your Rights
Under the GDPR and UK data protection law, you have several rights regarding your personal data:
- Right to Access: You may request access to your personal data.
- Right to Rectification: You can request correction of inaccurate or incomplete data.
- Right to Erasure: You have the right to request deletion of your data, subject to certain legal exceptions.
- Right to Restrict Processing: You can ask us to limit how we use your data.
- Right to Data Portability: You can request that your data be provided in a commonly used format for transfer to another service provider.
- Right to Object: You may object to data processing in certain situations, such as for direct marketing.
- Right to Withdraw Consent: If you have provided consent for data processing, you can withdraw it at any time.
To exercise any of these rights, please contact us at [Your Contact Email]. We may need to verify your identity before fulfilling your request.
9. Security of Your Data
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. However, no internet transmission is fully secure, and we cannot guarantee absolute data security.
10. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve user experience and gather information about site usage. You can control cookie settings in your browser, but disabling cookies may impact your experience on our site. For more information, please refer to our Cookie Policy.
11. Marketing Communications
With your explicit consent, we may send you marketing communications, including offers and updates on our services. You can opt-out of these communications at any time by following the unsubscribe link in the email or contacting us directly.
12. Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
13. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we discover that we have collected data from a child without parental consent, we will delete it promptly.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the “Last Updated” date. We encourage you to review this policy regularly to stay informed about how we protect your data.
15. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: data@pocketmaids.co.uk